Pondering Office Depot's Expectation Setting

As I mentioned in the earlier post, my Mom and I went to Office Depot in search of laptops. They had quite a few specials we wanted to consider. Well, of course they were all sold out, but what really got me was the fact they had someone up at the front of the store collecting names and phone numbers of those individuals that were interested in getting the $397 HP laptop.

Of course I had to inquire as to what they were doing with the list. And what was I told? "well, we are already sold out, but other stores might have them and we are going to call around to try and get some more."

I about died. Seriously. It really got me that they were taking names. They would not even tell you when or if you would be able to get one. Fortunately I work in retail and consider myself a savvy and educated shopper, but so many people are clueless. They could easily be thinking that because they are on the list they will get one.

I just can't imagine who thought that was a good idea, or who told someone to do that. Go figure.
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